Emergency contact numbers for managed property tenants
In the event of a serious problem regarding your property when our office is closed, please note the emergency contact details below. The emergency numbers are only if you are renting a managed property through us. In the event the problem is not deemed an emergency or where the fault is as a result of damage or something that is not the responsibility of your landlord, you may incur a charge for any callout. Please note that these numbers are only to be used if you have a serious emergency that cannot wait until our offices are open.
If you’re not renting a managed property, please contact your landlord directly.
What to do before calling our contractors
As a tenant, you have a duty to minimise expense to your landlord. Before calling an emergency contractor, please check any manuals and/or relevant home care policy details you've been supplied with.
In the event of electrical failure and where it is safe to do so, please check trip switches and fuses.
In the event of loss of heating, do check the boiler/timer manual and revisit the settings before calling our contractors.
Should a leak occur, please try and isolate the water supply using the stopcock to prevent additional damage.
Emergency contact numbers
The following contractors provide emergency cover, including any holiday periods:
If your emergency relates to gas and you have British Gas cover, call 08459 500 400.
If you happen to have an emergency at your property whilst our office is closed, then please call our ‘Out of Hours’ Emergency contractors on the numbers below..
For plumbing & heating emergencies, please call Sussex Boilers & Heating Services on 07584 029206 or Richard Bedson Plumbing & Heating on 07446 871200.
For electrical emergencies, please call Infused Electrical on 07748 163994 or 07500 043474.
If you need a locksmith please call Kevin on 07891 603163.
In the event that our emergency contractors are unavailable, please instruct a contractor yourself. In addition to providing us with the invoice or receipt, we’ll also need a contractors report confirming that it was an emergency issue. We can then ask your landlord to reimburse you for the cost of the call out.
Please note that if you do not provide us with a receipt or an invoice, and a contractors report, for the call out or emergency repairs, then we are unable to reimburse you for the cost. We will also not reimburse you for a call out or repair if the issue was not deemed as an emergency.
Smell gas?
To report a gas or carbon monoxide emergency, call 0800 111 999 - 24 hours a day.
Non-emergency issues
